FAQs & Help
FAQs & Help
Welcome to the LEVOAR Help Center. We're here to make your shopping experience as smooth as possible. Browse our most frequently asked questions below, or reach out to our team — we're always happy to help.
🛍️ Our Products
What bags are currently available?
Our collection features three thoughtfully designed styles:
-
Levoar Aubrey Tote
A structured vegan leather tote built for work, travel, and everything in between. Available in Golden Brown, Coffee, and Black. -
Levoar Nova Crossbody
A sleek, camera-style crossbody perfect for everyday carry. Available in Black, Blue, Brown, Gray, and White. -
Levoar Mira Hobo Bag
A relaxed, roomy silhouette with a luxurious feel. Available in Mousse Black, Caramel Mocha, and Coconut Milk White.
Are LEVOAR bags made from real leather?
Our bags are crafted from premium vegan leather — a high-quality, animal-free material that delivers the look and feel of genuine leather, while being more resistant to moisture and easier to maintain.
How do I choose the right bag for my lifestyle?
| Style | Best For | Capacity | Price |
|---|---|---|---|
| Aubrey Tote | Work, commuting, travel | Large | $129.99 |
| Nova Crossbody | Errands, outings, light carry | Medium | $84.99 |
| Mira Hobo Bag | Casual days, weekends | Medium-Large | $99.99 |
Do the bags come with a dust bag or protective packaging?
Please refer to each individual product page for details on what's included. Packaging may vary by style.
Are LEVOAR bags a good gift option?
Absolutely. Simply enter the recipient's shipping address at checkout. For special gift notes or packaging requests, please contact us before placing your order.
Are there any purchase restrictions?
You must be 18 years or older to make a purchase. All prices are listed in USD and are subject to change. We reserve the right to limit quantities or cancel orders at our discretion, including orders suspected of fraud.
🧴 Care & Maintenance
How should I care for my LEVOAR bag?
- Wipe clean with a soft, dry or lightly damp cloth — avoid soaking
- Keep away from prolonged direct sunlight or extreme heat
- Avoid contact with sharp objects that may scratch the surface
- Store in a cool, dry place — a dust bag is ideal when not in use
- Do not machine wash or use harsh chemical cleaners
Is vegan leather durable?
Yes. High-quality vegan leather is resistant to cracking, fading, and moisture when properly maintained. Many customers find it easier to care for than traditional leather.
📦 Orders & Shipping
Is shipping free?
Yes — we offer complimentary shipping on all orders within the United States, with no minimum purchase required.
How long will it take to receive my order?
- Processing time: 1–3 business days after payment confirmation
- Delivery time: 7–14 business days after shipment
- Total estimated time: 8–17 business days from order placement
Delivery times may be extended during peak seasons or due to carrier delays outside our control. We'll always do our best to keep you informed.
Do you ship internationally?
We currently ship within the United States only. We hope to expand to international destinations in the future — stay tuned!
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number to follow your shipment in real time.
Can I modify or cancel my order after placing it?
We begin processing orders quickly. Please email us as soon as possible if you need to make changes. Once an order has shipped, we are unable to modify or cancel it.
My order hasn't arrived — what should I do?
First, check your tracking link. If the package shows as delivered but you haven't received it, check with neighbors or your building's mail area. If the issue persists, contact us at support@levoar.com with your order number and we'll investigate with the carrier.
What if my package is lost in transit?
In the rare event your package is lost, please contact us at support@levoar.com and we'll open a carrier investigation and work to resolve the issue promptly.
🔄 Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original condition and packaging. Final sale items are non-returnable.
How do I start a return or exchange?
- Email us at support@levoar.com with your order number and reason for return
- We'll send you return instructions and a return address
- Pack and ship the item securely
- Once received and inspected, your refund or exchange will be processed within 5–7 business days
Who covers return shipping costs?
Return shipping is the customer's responsibility, unless the item arrived damaged, defective, or incorrect — in which case we cover the full return shipping cost.
What if I received a damaged or incorrect item?
Please contact us at support@levoar.com within 48 hours of delivery with your order number and photos of the item. We'll arrange a replacement or full refund at no cost to you.
When will I receive my refund?
Refunds are issued to your original payment method within 5–7 business days of us receiving and inspecting the return. Your bank or card issuer may take an additional 3–5 business days to reflect the amount on your statement.
💳 Payments
What payment methods do you accept?
- Visa, Mastercard, American Express, Discover
- Shop Pay
- Apple Pay
- Google Pay
- PayPal (where available at checkout)
Do you offer buy now, pay later?
Yes! Shop Pay Installments allows eligible U.S. customers to split their purchase into interest-free payments. Look for this option at checkout.
Is my payment information secure?
Yes. Our store is powered by Shopify, which uses SSL encryption and is fully PCI-DSS compliant. Your payment details are never stored on our servers.
Will I be charged sales tax?
Sales tax is calculated based on your shipping address in accordance with applicable U.S. state laws and will be displayed at checkout.
🔒 Privacy & Your Data
What information do you collect?
We collect information necessary to process your order, including your name, email address, shipping address, and payment information. We also collect browser and device data to improve your experience.
Do you sell my personal data?
No. We never sell your personal data. It is only shared with trusted third parties necessary to fulfill your order (e.g., shipping carriers, payment processors).
Do you use cookies?
Yes, we use cookies to enhance your browsing experience and for analytics purposes. You can manage cookie preferences through your browser settings.
Can I request access to or deletion of my data?
Yes. You have the right to access, correct, or request deletion of your personal data. Please contact us at support@levoar.com to submit a request.
🚨 Urgent Support
For time-sensitive matters — such as order emergencies, items damaged upon delivery, or critical shipping issues — our team is available via WhatsApp.
Contact our WhatsApp support team for urgent inquiries:
WhatsApp support is reserved for urgent cases only. For general inquiries, please use our contact form or email and we'll respond within 24–48 business hours.
📬 Still Have Questions?
Our support team is available 24/7 via email and will respond within 24–48 business hours.
